Thinktiv invents a new line of revenue for Mattersight.
Mattersight is an industry leader in call center analytics. However, as companies move toward self-service help, text-based services, and AI for customer support, traditional call center businesses must evolve — or face the inevitable outcome.
The executive team at Mattersight took a bold step forward and partnered with Thinktiv to invent Workstyle: A personality platform that organizations use to identify and remove personality barriers that prevent them from reaching maximum potential.
Creating the cult of personality.
The lack of connection between people leads to low performance, unhappiness, and turnover. Nowhere is the need to identify and connect with someone more critical than during a support call with a customer.
Mattersight CEO Kelly Conway: “We all know how great it feels to instantly click with another person. Workstyle trains call center agents to create that kind of chemistry with both customers and co-workers. The result is a more satisfied customer and a more engaged agent.”
Doers. Organizers. Advisor. Which one are you? How do you work with a Connector? Enter Workstyle. The way to unlock workplace potential by creating a better understanding of how you work — and how you work with — your colleagues. By leveraging their existing personality-based technology, Workstyle unlocks employee performance with game-centric training, performance analysis, and behavior-change reinforcements.
Workstyle launched in 2016 enabling Mattersight to achieve its long-term vision of making personality an indispensable tool for the enterprise performance.
Craig Howarth, Senior Director at Optum, said it best: “Workstyle is an effortless and engaging way to make personality part of our daily routine.”